emo

Since the beginning of January wimax service at my area adalah fucked up big time. Memanjang bila petang blinking lampu merah je. It took hours to connect and kadang-kadang tak boleh lansung. Kalau berjaya connection sangat lanch, nak download email pon lembab, nak main game pon slow. Kesimpulannya sakit otaklah.

So after few weeks sakit otak, I decided to do something. Mana boleh jadi, despite service macam taik bayaran adalah penuh every month. I decided I want to ask for rebate. Kalau tak dapat waive pon, rebate pon okla kan.

Aku tak ingat customer care dia punya number [despite dah banyak kali call] so I logged in to the website to look for it. Tapi tetibe aku nampak live chat pulak.

Which was good, lagi senang kerja aku, bill telefon pon tak payah bayar.

So aku pun clicklah dan menulis-nulis

Selepas 5 minit tunggu, a “representitive” named Ben joined. Take note of the time.

After a while si Ben ni senyap je, so I thought okla fine, let me initiate the conversation.

Dah aku cakap hi and suruh jangan shy-shy diammm jugak si Ben ni kan. Lama jugak aku tunggu at last aku decided to leave it and pergi makan dulu. Manala tau dia jawab ke nantikan.

Tapi lepas sejam, diammmm jugak si Ben ni. Like wtf? Kalau kau rasa tak nak serve orang dekat livechat, buang jela live chat tu. Tak perlu poyo nak letak, memberi harapan palsu ok.

Orang lain letak live chat kau pon nak, orang lain layan tapi kauuu?

So deceiving.

Ok fine, lepas tu aku call pulak.

Representitive pertama cakap “line dekat rumah akak ok je” and he assisted to reboot and bla..bla. He then gave me a code to refer.

Lepas aku follow step dia dan gagal aku call lagi, kali ni perempuan pulak jawab. This time dia cek-cek and said

“Oh tempat kakak ada outage”

Pulakkkkkkkkkkkkkkk. Tadi yang sorang cakap ok, ni cakap outage pulak. But both of them were polite so nak melaser pon tak bolehla. Mereka tak membuka peluang untuk aku menaga.

Anyway I asked for the rebate but according to her maybe tak boleh dapat banyak sebab baru hari tu je outage. I was like..aikkk hari ni jeee ke tapi apsal dah lama saya tak boleh connect? Dia jawab saya mintak maaf ye cik bla..blaa

Haih. Nak maki pon bukan salah dia kan.

I gave up and asked swirly to call pulak and he did so in a different day.

Swirly talked to this chinese guy and after telling him our problem he advised

“You terminate with wimaxlah, their service is very bad. Later when more people join it will get worst. Wimax is not the most stable company around.”

Like wtf kau as representitive cakap macam ni ok? But I have to applaud him for his honesty. Probably dia dah tak sanggup nak menjawab sambil menipu so kasi tau jelah perkara sebenar.

Anyway he said he will try to ask for rebate.

Tak lama lepas the phone call, ada satu sms from wimax masuk cakap sorry for the interruption that happen today bla..blaa lanch bla..bla..akan rebate for that day.

Apaaaaaaaaaa? Only for that dayyyyy?

Habis selama ni tak payahla rebate? Maknanya apa, setiap kali service kau macam cibai setiap kali tula aku nak call sambil membuat ugutan?

Like today, there was no connection since late last night till afternoon today [or yesterday by the time you read it], no sms sent and obviously no rebate.

Letih tau tak nak call everytime your service sucks which is almost everyday now. Am I supposed to record my voice or something?

I mean, people got other things to do and please understand betapa pentingnya connection tu for certain people especially for those who are working from home ataupon untuk pemasak di world cafe macam aku.

Kalau tak boleh online, aku nak kene hantar kerja/email urgent tapi tak boleh, boleh tak aku suruh bos/client/sesapa yang berkenaaan call customer care kau dan maki kau sebab aku tak boleh deliver. Memang boleh aku pergi cyber cafe tapi apa motif aku bayar bulan-bulan dekat kau kalau aku kene pergi cc?

And kalau makanan aku basi, are you going to clean up and prepare new food within 5 minutes to cater for 1000+ people for me? Ye it’s only a game but I take my game seriously.

Kalau macam nila service kau, I will potong. Bukan dengan company lain tapi dengan company kau.

Don’t worry, I am just waiting for the right time – for some matter to settle to be precise.

Tak sanggup dah aku.

Akhir kata, you don’t have to have an impressive iklan [or trying to impress], just have an impressive service. Ok?

Tagged as: broadband, wimax sucks

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